Outages and Faults
A power outage could be caused by a number of things, such as rough weather, a localised fault at your property, or a widespread outage.
If there is somebody in your household who relies on power for medical reasons, please make sure that they are safe. If necessary, contact your healthcare provider, or in an emergency, contact 111.
If the power has gone out at your place, check:
- Do any of the neighbours have power?
- Are the streetlights on?
- Have fuses in your fuse box blown?
- Have you received a notification about a planned outage?
There are times when your local network company may arrange a planned power outage, so they can carry out maintenance work in your area. In this case, we will give you at least four business days’ notice before the planned outage to ensure you have enough time to make alternative arrangements, and be prepared.
If the outage is required more urgently, we will give you as much notice as possible beforehand.
Faults, or Overloaded Circuits:
If your power’s gone out, check your switchboard to see if any of the switches have flicked to the “off” position. If so, you can reset the power by flicking these into the “on” position.
If that doesn’t reset the power, and there is no other obvious reason for the power outage, you can call us to register a fault at your property on 0800 YES Power (937 769).
Do not attempt to pull fuses or switches from your meter board – this must only be done by an experienced electrician.
Storms have the ability to cause power outages, so it’s important to always be prepared.
If the power does go out in a storm, please make sure to keep the phone lines open for others, and rest assured that your network company will be doing everything they can to fix the outages as quickly as possible.
For more information on being prepared for a storm, or other natural event, you can see more tips at Get Thru.
To stay updated on weather warnings and weather watches, you can visit Metservice.
If somebody in your household requires the use of mains electricity for critical medical support, and any disconnection poses a threat to their health or wellbeing, it’s important you let us know by completing and returning a Medical Dependency form.
Download the Medical Dependency form here, or ask us to post a copy to you.
You and your doctor or healthcare provider will need to fill out this form and post it back to us once it’s complete.
If you would like us to post a copy of the Medical Dependency form to you, please email us at email@example.com
Our postal address is PO Box 1168, City Central, Christchurch, 8013.
Helpful Tips to be prepared for a Power Outage:
- Turn off any sensitive electrical equipment, like TVs or computers, or use a surge protector.
- Keep charged torches and candles in an easily accessed place.
- Old school corded phones don’t require mains power to work.
- Use a thermos to keep boiled water hot.
- A battery-operated radio will keep you connected to what is happening outside.
- You can use a gas cooker or a BBQ for cooking.
- Keep your food safe by keeping the fridge/freezer doors closed.
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